ZENWORK, INC.
SOFTWARE AS A SERVICE TERMS AND CONDITIONS

IMPORTANT:

PLEASE READ THESE TRS HOLDINGS, INC. (TOGETHER WITH ANY TRS HOLDINGS, INC. PARENT,SUBSIDIARY OR AFFILIATE, “TRS HOLDINGS”) SOFTWARE AS A SERVICE TERMS AND CONDITIONS (“TERMS”) CAREFULLY BEFORE ACCEPTING OR EXECUTING ANY AGREEMENT, DOCUMENT OR OTHER INSTRUMENT.

BY CLICKING THE "REGISTER" BUTTON, ACCEPTING THESE TERMS THROUGH A QUOTE THAT INCORPORATES THESE TERMS BY REFERENCE (THE “QUOTE”), OR USING THE SERVICES (AS DEFINED BELOW) THROUGH ANY WEBSITE OWNED BY TRSHOLDINGS,YOU AGREE TO FOLLOW AND BE BOUND BY THE TERMS.IF YOU ARE ACCEPTING THESE TERMS ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY,YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THE TERMS AND, IN SUCH EVENT,“YOU” AND “YOUR” AS USED HEREIN SHALL REFER TO SUCH ENTITY.IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE TO ALL THESE TERMS, YOU MUST NOT SELECT THE "REGISTER" BUTTON AND MAY NOT USE THE SERVICES.

A. Definitions

“YOU” and “YOUR” refers to the individual or entity that has ordered software as a service from TRS Holdings or an authorized distributor or vendor by executing the Quote that accompanies and incorporates the Terms. Software as a service consists of system administration, system management, and system monitoring activities that TRS Holdings performs for its software as a service offerings, and includes the right to use the TRS Holdings offerings, as defined in the Quote (collectively, the “SERVICES”). The term “PROGRAM DOCUMENTATION” refers to any program user manual as well as any other materials provided by TRS Holdings as part of the Services. The term “TRSHOLDINGS PROGRAMS” refers to the software products owned or distributed by TRS Holdings to which TRS Holdings grants You access as part of the Services and any program updates provided as part of the Services. The term “USERS” shall mean those individuals authorized by You or on Your behalf to use the Services, as defined in the Quote. The term “YOUR DATA” refers to the raw data provided by You that resides in Your Services environment; provided, however, that for avoidance of doubt Your data specifically does not refer to the electronic manner in which Your data is held or maintained by TRS Holdings within its software. The term “QUOTE” refers to the Quote signed by You and TRS Holdings that accompanies and incorporates these Terms, including the Services policies and any other document, referenced or otherwise incorporated into the Quote.

B. Applicability of Terms

These Terms are valid for the Quote which these Terms accompany.

C. Rights Granted

Upon TRS Holdings’ acceptance of Your order and for the duration of the term of the Services as set forth in the Quote, You have the nonexclusive, non-assignable, royalty free and worldwide limited right to use the Services solely for Your internal business operations and subject to the terms of these Terms and Quote. You may allow Your Users to use the Services for this purpose and You are responsible for Your users’ compliance with these Terms. The Services are provided as described in, and subject to, the Services policies referenced in the Quote.

You acknowledge that TRS Holdings has no delivery obligation and will not ship copies of software to You as part of the Services. You agree that You do not acquire under these Terms any license to use software specified in the Quote in excess of the scope and/or duration of the Services. Upon the expiration or termination of these Terms or the Services thereunder, Your right to access or use the software and the Services shall terminate automatically and without any act or deed.

D. Ownership and Restrictions

You retain all ownership and intellectual property rights in and to Your data. TRS Holdings or its licensors retains all ownership and intellectual property rights to the Services and all TRS Holdings data and software. TRS Holdings retains all ownership and intellectual property rights to anything developed and delivered under the Quote or these Terms

Third party technology that may be appropriate or necessary for use with the software is specified in the program documentation or Quote as applicable. Your right to use such third party technology is governed by the terms of any third party technology license agreement or other document specified by TRS Holdings, and not under these Terms.

You may not:

  • remove or modify any program markings or any notice of TRS Holdings’ or its licensors’ proprietary rights;
  • make the programs or materials resulting from the Services available in any manner to any third party for use in the third party’s business operations (unless such access is expressly permitted for the specific program license or materials from the Services You have acquired);
  • modify, make derivative works of, disassemble, reverse compile, or reverse engineer any part of the Services (the foregoing prohibition includes but is not limited to review of data structures or similar materials produced by programs), or access or use the Services in order to build or support, and/or assist a third party in building or supporting, products or Services competitive to TRS Holdings;
  • disclose results of any Services or program benchmark tests without TRS Holdings’ prior written consent; and
  • license, sell, rent, lease, transfer, assign, distribute, display, host, outsource, disclose, permit timesharing or service bureau use, or otherwise commercially exploit or make the Services, TRS Holdings programs or materials available, to any third party other than, as expressly permitted under these Terms.

If You participate in Services including use of the Taxpayer Identification Number Matching Program (the “Program”), You must:

  • comply with all requirements of Revenue Procedure 2003-9;
  • transmit only name/TIN combinations relating to accounts with respect to which a reportable payment is made;
  • transmit only name/TIN combinations that have not been previously transmitted by You to the Service for matching;
  • maintain the confidentiality of information obtained through TIN solicitation activities in accordance with the requirements of §31.3406(f)-1 of the Employment Tax Regulations; and
  • provide the Service with the information necessary to monitor the effectiveness of the Program

The rights granted to You under these Terms are also conditioned on the following:

  • except as expressly allowed in any written agreement between TRS Holdings and You, the rights of any User licensed to use the Services (e.g., on a “named user” basis) cannot be shared or used by more than one individual (unless such license is reassigned in its entirety to another authorized user, in which case the prior authorized user shall no longer have any right to access or use the license);
  • except as expressly provided herein, no part of the Services may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or other means; and
  • You agree to make every reasonable effort to prevent unauthorized third parties from accessing the Services.

E. Warranties, Disclaimers and Exclusive Remedies

TRS Holdings warrants that the Services will perform substantially in all material respects in accordance with the Services policies referenced in the Quote. If the Services provided to You for any given month during the Services term were not performed as warranted, You must provide written notice to TRS Holdings as specified in the Quote no later than five (5) business days after the last day of that particular calendar month or within such other period stated in the Quote. TRS Holdings’ only obligation and Your only remedy for failure of warranty shall be the reperformance of the Services so that they conform to the warranty granted herein. In the event that such reperformance is not practicable within a reasonable period of time, TRS Holdings may, at its option, refund any payments made with respect to the nonconforming Services

TRSHOLDINGS DOES NOT GUARANTEE THAT THE SERVICES WILL BE PERFORMED ERROR-FREE OR UNINTERRUPTED, OR THAT TRS HOLDINGS WILL CORRECT ALL SERVICES ERRORS. YOU ACKNOWLEDGE THAT TRS HOLDINGS DOES NOT CONTROL THE TRANSFER OF DATA OVER COMMUNICATIONS FACILITIES, INCLUDING THE INTERNET, AND THAT THE SERVICE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF SUCH COMMUNICATIONS FACILITIES.TRSHOLDINGS IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS. TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW, THESE WARRANTIES ARE EXCLUSIVE AND THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS INCLUDING FOR HARDWARE, SYSTEMS, NETWORKS OR ENVIRONMENTS OR FOR MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE.

F. Trial Use of the Services

If specified in the Quote, You may order certain Services for trial, nonproduction purposes subject to these Terms. Services acquired for trial purposes are provided “AS IS” and TRS Holdings does not offer any warranties or provide any representations for such Services

G. Indemnification

If a third party makes a claim against either You or TRS Holdings (“RECIPIENT” which may refer to You or TRS Holdings depending upon which party received the Material), that any information, design, specification, instruction, software, service, data, program or material (any of the foregoing, “MATERIAL”) furnished by either You or TRS Holdings (“PROVIDER” which may refer to You or TRS Holdings depending on which party provided the Material), and used by the Recipient directly infringes its intellectual property rights, the Provider, at its sole cost and expense, will defend the Recipient against the claim and indemnify the Recipient from the damages, liabilities, costs and expenses awarded by the court to the third party claiming infringement or the settlement agreed to by the Provider, if the Recipient does the following:

  • notifies the Provider promptly in writing, not later than thirty (30) days after the Recipient receives notice of the claim (or sooner if required by applicable law);
  • gives the Provider sole control of the defense and any settlement negotiations; and
  • gives the Provider the information, authority, and assistance the Provider needs to defend against or settle the claim.

If the Provider believes or it is determined that any of the Material may have violated a third party’s intellectual property rights, the Provider may choose to either modify the Material to be non-infringing (while substantially preserving its utility or functionality) or obtain a license to allow for continued use, or if these alternatives are not commercially reasonable, the Provider may end the license for, and require return of, the applicable Material and refund any unused, prepaid fees the Recipient may have paid to the other party for such Material. If such return materially affects TRS Holdings’ ability to meet its obligations under the relevant order, then TRS Holdings may, at its option and upon thirty (30) days prior written notice, terminate the order. The Provider will not indemnify the Recipient (i) if the Recipient alters the Material or uses it outside the scope of use identified in the Provider’s user documentation or Services policies or if the Recipient uses a version of the Materials which has been superseded, if the infringement claim could have been avoided by using an unaltered current version of the Material which was provided to the Recipient; or (ii)to the extent that an infringement claim is based upon (a) any information, design, specification, instruction, software, data, or material not furnished by the Provider, or (b) any Material from a third party portal or other external source that is accessible to You within or from the service (e.g., a third party Web page accessed via a hyperlink). TRS Holdings will not indemnify You (i) to the extent that an infringement claim is based upon the combination of any Material with any products or Services not provided by TRS Holdings; (ii) for infringement caused by Your actions against any third party if the Services as delivered to You and used in accordance with these Terms would not otherwise infringe any third party intellectual property rights; or (iii) for any infringement claim that is based on: (1) a patent that You were made aware of prior to the date of the Quote (pursuant to a claim, demand, or notice); or (2) Your actions prior to the effective date of the Quote. This section provides the parties’ exclusive remedy for any infringement claims or damages

H. Support Services

Support Services are provided as referenced in the Quote.

I. Termination

Services shall be provided for the period defined in the Quote unless earlier terminated in accordance with these Terms. The term of the Services and any renewal years are collectively defined as the “Services term.” At the end of the Services term, all rights to access or use the Services, including the TRS Holdings programs listed in the Quote, shall end, automatically and without any act or deed.

If either TRS Holdings or You breaches a material term of these Terms and fails to correct the breach within thirty (30) days of written specification of the breach, then the breaching party is in default and the non-breaching party may terminate the applicable Quote under which the breach occurred. If TRS Holdings terminates the Quote as specified in the preceding sentence, You must pay within thirty (30) days thereafter all amounts which have accrued prior to the termination, as well as all sums remaining unpaid for the Services ordered plus related taxes and expenses. If TRS Holdings terminates the Quote pursuant to the Indemnification section, You must pay within thirty (30) days all amounts remaining unpaid for Services plus related taxes and expenses. The non breaching party may agree in its sole discretion to extend the thirty (30) day period for so long as the breaching party continues reasonable efforts to cure the breach.

YOU AGREE THAT IF YOU ARE IN DEFAULT UNDER THESE TERMS, YOU MAY NOT USE THE SERVICES ORDERED AND SHALL SPECIFICALLY HAVE NO RIGHTS APPLICABLE THERETO.IN ADDITION,TRSHOLDINGS MAY IMMEDIATELY SUSPEND YOUR PASSWORD,ACCOUNT, AND ALL ACCESS TO OR USE OF THE SERVICES IF YOU FAIL TO PAY TRSHOLDINGS ANY AMOUNT AS REQUIRED UNDER THE QUOTE AND THESE TERMS AND DO NOT CURE WITHIN THE FIRST FIVE (5) DAYS OF THE 30 DAY CURE PERIOD, OR (II) IF YOU VIOLATE ANY PROVISION WITHIN SECTIONS C,D,N OR R OF THESE TERMS.TRSHOLDINGS MAY TERMINATE THE SERVICES HEREUNDER IF ANY OF THE FOREGOING IS NOT CURED WITHIN 30 DAYS AFTER TRSHOLDINGS’ INITIAL NOTICE TO YOU THEREOF.ANY SUSPENSION BY TRS HOLDINGS OF THE SERVICES UNDER THIS SECTION I SHALL, IN NO EVENT, EXCUSE YOU FROM YOUR OBLIGATION TO MAKE PAYMENT(S) TO TRSHOLDINGS.

AT YOUR REQUEST, AND FOR A PERIOD OF UP TO SIXTY (60) DAYS AFTER THE TERMINATION OR EXPIRATION OF THE APPLICABLE QUOTE,TRSHOLDINGS MAY PERMIT YOU TO ACCESS THE SERVICES SOLELY AND ABSOLUTELY TO THE EXTENT NECESSARY FOR YOU TO RETRIEVE A FILE OF YOUR RAW DATA THEN IN THE SERVICES ENVIRONMENT, PROVIDED, HOWEVER, THAT THE FORM OF THE FILE OBTAINABLE BY YOU MAY BE A SCREEN SHOT,.PDF OR OTHER NON-ELECTRONIC OR NON-ELECTRONICALLY MANIPULATIVE FORM IN THE EVENT THAT YOU ARE IN BREACH OF THESE TERMS OR OTHERWISE HAVE ANY AMOUNTS DUE AND OWING TO TRSHOLDINGS.

You agree and acknowledge that TRS Holdings has no obligation to retain Your data and that Your data may be irretrievably deleted after sixty (60) days following the termination of the Quote.

Provisions that survive termination or expiration of the Quote or these Terms are those relating to limitation of liability, indemnity, confidentiality, data retention and privacy, payment, and others which by their nature are intended to survive.

J. Fees and Taxes

You agree to pay for all Services ordered as set forth in the applicable Quote. Unless expressly stated otherwise in an applicable Quote, any rates or fees identified in a Quote may be adjusted no more than once every twelve (12) months by upon thirty days written notice to You, including by email or by notice on Zenwork’s website. In addition, rates or fees may be adjusted at any time and from time to time to reflect increases in the Consumer Price Index or other direct costs, upon written notice to You, including by email or by notice on Zenwork’s website. Discounts (if any) are based on the filing by You of the quantity of forms identified in the Quote, within the Term of the Quote.

If Customer prepays fees for forms, rights to file such forms shall expire on the earlier of the anniversary of the “paid by” date if stated in the Quote or the anniversary of the date of the Quote. No credit or refund shall be made in respect of such expired rights to file forms. Zenwork may, in its discretion, roll over expired rights to the next annual period.

No refunds of payments shall be made by Zenwork to Customer. In the event that any refund would otherwise be due for any reason, Zenwork shall provide credit to Customer’s account.

Payment can be completed via ACH check, a prepaid amount on Your account, payment upon each transaction, or an invoice sent upon request. Forms ?led and mailed after the recipient deadline where no credit remains will be invoiced each month with payment due net 30 days. If Customer purchases a USPS mailing, Customer will prepay 75% of the postage amount. All fees due under the Quote are non-cancelable and the sums paid nonrefundable, except as otherwise specifically stated in the Quote.

You agree to pay any sales, value-added or other similar taxes imposed by applicable law that Zenwork must pay based on the Services You ordered, except for taxes based on Zenwork’s income. You will reimburse Zenwork for reasonable expenses related to providing any on-site portion of the Services. Fees for Services listed in a Quote are exclusive of taxes and expenses. All amounts hereunder are due before or at the time of service unless otherwise set forth in the Quote. Any undisputed overdue amounts owed by You will accrue interest at the lesser of one and on-half percent (1.5%) per month or the highest rate permitted by applicable laws.

You agree that You have not relied on the future availability of any Services, programs or updates in entering into the payment obligations in the Quote; however, the preceding does not relieve Zenwork of its obligation to deliver Services that You have ordered pursuant to the terms of the Quote.

L. API LICENSE AND DEVELOPMENT:

If You license TRS Holdings developer materials for use in connection with the Services, such license and use is subject to the API License and Development Agreement, found here: https://zenwork.com/api_license_agreement

M. Entire Agreement

You agree that the Quote and these Terms (including the information which is incorporated herein by written reference) is the complete and sole agreement for the Services ordered by You, and that the Quote and these Terms supersede all prior or contemporaneous agreements or representations, written or oral, regarding such Services. If any term of the Quote or these Terms are found to be invalid or unenforceable, the remaining provisions will remain effective and such term shall be replaced with a term consistent with the purpose and intent of the Quote and these Terms. It is expressly agreed that these Terms, including the Quote, shall supersede the terms in any purchase order or other non-TRS Holdings document and no terms included in any such purchase order or other non-TRS Holdings document shall apply to the Services ordered. The Quote and these Terms may not be modified and the rights and restrictions may not be altered or waived except in a writing signed (by hand or electronically) by authorized representatives of You and of TRS Holdings. In the event of any conflict between the Terms and the Quote, the Quote shall govern.

N. Limitation of Liability

NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF REVENUE OR PROFITS (EXCLUDING FEES), DATA, OR DATA USE. TRS HOLDINGS’MAXIMUM LIABILITY FOR ANY DAMAGES ARISING OUT OF OR RELATED TO THE QUOTE, THESE TERMS OR YOUR ORDER, WHETHER IN CONTRACT OR TORT, OR OTHERWISE, SHALL IN NO EVENT EXCEED, IN THE AGGREGATE, THE TOTAL AMOUNTS ACTUALLY PAID TO TRSHOLDINGS FOR THE SERVICES UNDER THE ORDER THAT IS THE SUBJECT OF THE CLAIM IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM.ANY DAMAGE IN YOUR FAVOR AGAINST TRSHOLDINGS SHALL BE REDUCED BY ANY REFUND OR CREDIT RECEIVED BY YOU AND ANY SUCH REFUND AND CREDIT SHALL APPLY TOWARDS THE LIMITATION OF LIABILITY.

O. Export

Export laws and regulations of the United States and any other relevant local export laws and regulations apply to the Services. You agree that such export control laws govern Your use of the Services (including technical data) and any Services deliverables provided to you, and You agree to comply with all such export laws and regulations (including “deemed export” and “deemed re-export” regulations). You agree that no data, information, software programs and/or materials resulting from Services (or direct product thereof) will be exported, directly or indirectly, in violation of these laws, or will be used for any purpose prohibited by these laws including, without limitation, nuclear, chemical, or biological weapons proliferation, or development of missile technology.

P. Miscellaneous

  • TRS Holdings is an independent contractor and we agree that no partnership, joint venture, or agency relationship exists between us. We each will be responsible for paying our own employees, including employment related taxes and insurance.
  • You shall obtain at Your sole expense any rights and consents from third parties necessary for TRS Holdings and its subcontractors to perform the Services.
  • The Quote and these Terms are governed by the substantive and procedural laws of Arkansas. You and TRS Holdings agree with and covenant to one another to submit to the exclusive jurisdiction of, and venue in, the courts in Fayetteville, Washington County, Arkansas in any dispute arising out of or relating to the Quote or these Terms.
  • If You have a dispute with TRS Holdings or if You wish to provide a notice under the Indemnification section of the Quote or these Terms, or if You become subject to insolvency or other similar legal proceedings, You will promptly send written notice to:

    TRS HOLDINGS,INC.
    1 EAST CENTER STREET
    SUITE 250
    FAYETTEVILLE, AR 72701
    ATTENTION: LEGAL DEPARTMENT

    TRS Holdings may give notice applicable to TRS Holdings’ software as a service customer base by means of a general notice on the TRS Holdings portal for the Services, and notices specific to You by electronic mail to Your e-mail address on record in TRS Holdings’ account information or by written communication sent by first class mail or pre-paid post to Your address on record in TRS Holdings’ account information.

  • You may not assign the Quote or these Terms, or any rights, interests or claims therein, or give or transfer the Services or an interest in them to another individual or entity. TRS Holdings may assign any Quote and these Terms to any acquirer of a controlling equity interest in TRS Holdings or its parent companies, or any acquirer of substantially all of TRS Holdings’ assets.
  • Except for actions for nonpayment of amounts owed to TRS Holdings or breach of TRS Holdings’ proprietary rights, no action, regardless of form, arising out of or relating to the Quote or these Terms may be brought by either party more than two (2) years after the cause of action has accrued.
  • TRS Holdings may audit Your use of the Services. You agree to cooperate with TRS Holdings’ audit and provide reasonable assistance and access to information. Any such audit shall not unreasonably interfere with Your normal business operations. You agree to pay within 30 days of written notification any fees applicable to Your use of the Services in excess of Your rights. If You do not pay, TRS Holdings can terminate Your Services. You agree that TRS Holdings shall not be responsible for any of Your costs incurred in cooperating with the audit.
  • The Uniform Computer Information Transactions Act does not apply to the Quote, these Terms or orders placed under it. You understand that TRS Holdings’ business partners, including any third party firms retained by You to provide computer consulting Services, are independent of TRS Holdings and are not TRS Holdings’ agents. TRS Holdings is not liable for nor bound by any acts of any such business partner, unless the business partner is providing Services as an TRS Holdings subcontractor on an engagement ordered under these Terms

Q. Force Majeure

Neither You nor TRS Holdings shall be responsible for failure or delay of performance if caused by: an act of war, hostility, or sabotage; act of God; electrical, internet, or telecommunication outage that is not caused by the obligated party; government restrictions (including the denial or cancellation of any export or other license); pandemic or other event outside the reasonable control of the obligated party. We both will use reasonable efforts to mitigate the effect of a force majeure event. If such event continues for more than 30 days, either party may cancel unperformed Services upon written notice. This section does not excuse either party’s obligation to take reasonable steps to follow its normal disaster recovery procedures or Your obligation to pay for the Services.

R. Your Data

In performing the Services, TRS Holdings will comply with the Privacy Policy, which is located here: https://www.zenwork.com/privacy_policy. The Privacy Policy is subject to change at TRS Holdings’ discretion; however, TRS Holdings policy changes will not result in a material reduction in the level of protection provided for Your data during the period for which fees for the Services have been paid. You and TRS Holdings agree to comply with the terms of the Data Processing Addendum, found here: https://zenwork.com/dpa

You agree to provide any notices and obtain any consents related to Your use of the Services and Zenwork’s provision of the Services, including those related to the collection, use, processing, transfer and disclosure of personal information. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness and ownership of all of Your data.

S. Restrictions on Use of the Services

You agree not to use or permit use of the Services, including by uploading, emailing, posting, publishing or otherwise transmitting any material, for any purpose that may (a) menace or harass any person or cause damage or injury to any person or property, (b) involve the publication of any material that is false, defamatory, harassing or obscene, (c) violate privacy rights or promote bigotry, racism, hatred or harm, (d) constitute unsolicited bulk e-mail, “junk mail”, “spam” or chain letters; (e) constitute an infringement of intellectual property or other proprietary rights, or (f) otherwise violate applicable laws, ordinances or regulations, including without limitation regulations published by the Internal Revenue Service. TRS Holdings may, in its sole discretion report actual or perceived violations of law to law enforcement or appropriate authorities. If TRS Holdings becomes aware of any potential violation of these Terms or the Privacy Policy, TRS Holdings may (but is not obligated to) conduct an investigation to determine the appropriate enforcement action, during which TRS Holdings may suspend services or terminate your account. In addition to any other rights afforded to TRS Holdings hereunder, TRS Holdings reserves the right to remove or disable access to any material that violates the foregoing restrictions. TRS Holdings shall have no liability to You in the event that TRS Holdings takes such action. You agree to defend and indemnify TRS Holdings against any claim arising out of a violation of Your obligations under this section, and against any fines, costs, damages and attorneys’ fees arising in connection with any governmental inquiry, action or enforcement relating to your use of the Services.

T. Services Tools

TRS Holdings may use tools, scripts, software, and utilities (collectively, the “TOOLS”) to monitor and administer the Services and to help resolve Your TRS Holdings service requests. The Tools will not collect, report or store any of Your data residing in the Service production environment, except as necessary to troubleshoot service requests or other problems in the Service. Data collected by the Tools (excluding production data) may also be used to assist in managing TRS Holdings’ product and service portfolio and for license management. You agree that (a) except as set forth in the following paragraph, You may not access or use the Tools, and (b) You will not use or restore the tools from any tape backup at any time following termination hereof.

If TRS Holdings provides You with access to or use of any tools in connection with the Services, Your right to use such tools is governed by the license terms that TRS Holdings specifies for such tools; however, if TRS Holdings does not specify license terms for such tools, You shall have a non-transferable, non-exclusive, royalty-free limited right to use such Tools solely to facilitate Your administration and monitoring of Your Services environment, subject to these Terms. Any such tools are provided by TRS Holdings on an “AS IS; WITH ALL FAULTS” basis and TRS Holdings does not provide technical support or offer any warranties or assurances for such Tools. Your right to use such tools will terminate upon the earlier of TRS Holdings’ notice (which may be through posting on any URL designated by TRS Holdings), the end of the Term of the Services, or the date that the license to use such Tools ends under the license terms specified for such tools.

U. Statistical Information

TRS Holdings may compile statistical information related to the performance of the Services, and may make such information publicly available, provided that such information does not incorporate Your data and/or identify Your confidential information or include Your company’s name. TRS Holdings retains all intellectual property rights in such information.

V. Third Party Web Sites, Content, Products and Services

The Services may enable You to add links to Web sites and access to content, products and Services of third parties, including users, advertisers, affiliates and sponsors of such third parties. TRS Holdings is not responsible for any third party Web sites or third party content provided on or through the Services and You bear all risks associated with the access and use of such Web sites and third party content, products and Services.

W. Customer Reference

You agree (i) that TRS Holdings may identify You as a recipient of Services and use Your logo in sales presentations, marketing materials and press releases, and (ii) to develop a brief customer profile for use by TRS Holdings on TRS Holdings.com for promotional purposes

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FOR ANY AND ALL PURPOSES AND AUTOMATICALLY AND WITHOUT ANY FURTHER ACT OR DEED, THESE TERMS ARE DEEMED TO HAVE BEEN FULLY AND COMPLETELY READ AND UNDERSTOOD BY YOU, FULLY ACCEPTABLE TO AND ACCEPTED BY YOU AND AGREED TO BY YOU AS EVIDENCED SOLELY BY YOUR EXECUTION OF THE QUOTE.YOUR SIGNATURE TO OR EXECUTION OF THESE TERMS ARE NOT REQUIRED OR NECESSARY.

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Last Updated: Jan 25, 2023